Guissel E.
Alemán Lopez

Cleaning and maintenance of rooms and common areas in a luxury hotel, organization and restocking of amenities, linens, and supplies, strict adherence to hygiene and safety protocols, interdepartmental coordination, and management of specialized equipment. In my role at Hotel Pendry San Diego, I proactively identified and resolved a critical incident related to staff RFID credential failure: I designed and implemented a protocol for periodic replacement of reinforced holders and clips, coordinating with maintenance and security to incorporate ANSI Grade 1 hardware and a useful life logging system with alerts every 90 days. This approach not only prevented new service interruptions but also strengthened the risk prevention culture and elevated the perception of operational excellence. As a loving mother and attentive partner, I apply my holistic and meticulous vision to every task, bringing initiative and empathy to both the team and guests, and driving continuous improvements beyond my formal responsibilities. For the upcoming year, I have designed a twelve-month plan that optimizes room service without adding tasks outside of housekeeping: I start each shift with a 60-second cart inspection to replace worn items, follow a clockwise cleaning route to eliminate backtracking and gain three minutes per room, which I invest in details like tightening duvet corners and aligning amenities; I study recurring memory defects to adjust my sequence, and apply a controlled backtrack step upon exiting to detect and correct residual dust. These "recovered minutes" become a buffer for unforeseen requests, ensuring punctual deliveries and an impeccable experience, while maintaining brief and serene interactions with guests, projecting confidence and protecting workflow.

Comprehensive support in kitchen operations, ingredient preparation, cleaning and organization of workstations, restocking of supplies, and adherence to hygiene and safety protocols.

Management of general stock for the establishment, ensuring constant cleanliness of spaces, coordination with suppliers, and maintenance of operational continuity without interruptions.

Managed incoming calls with personalized solutions, improved customer satisfaction by 15%, and documented interactions in CRM.

Supervised a branch with 1,200 SKUs, integrating fresh food, cleaning, and household products. Implemented visual and manual inventory controls that reduced losses by 21%, managed weekly cash reconciliations, and increased clientele by 18% through improved service and display.

Swift resolution of inquiries, reduced response time by 20%, and trained new agents in communication and use of specific tools.

Planning and supervision of cleaning tasks, monitoring of room presentation standards, and direct attention to special guest requirements.

Cleaning and maintenance of rooms, changing of linens, restocking of amenities, reporting of defects, and management of supplies.

Managed manual rotation of a 500-item inventory, reducing waste by 12%. Trained five collaborators in perishables handling and resolved up to 50 daily customer inquiries promptly and courteously. Adjusted seasonal displays, increasing fruit and vegetable sales by 8%.

Setup, logistics, and operational support in internal meetings and celebrations, coordination with suppliers, and maintenance of order and cleanliness in event areas.

Supervised evening and night shifts for cashiering, restocking, and accounting closure; reorganized schedules for 7 employees with no salary impact and built loyalty with over 30 frequent customers through direct interventions. Institutionalized blind count routines that maintained zero closing errors for 14 months.

Cleaning and maintenance of rooms, inventory and supply management, compliance with safety and hygiene standards.

Support in ingredient preparation, maintaining cleanliness in kitchen areas, and organizing an inventory of supplies to ensure continuity and operational hygiene.

Cleaning of rooms and common areas, verification of equipment, and coordination with laundry for dirty linen management.

Processed over 200 daily transactions with 99% closing accuracy; organized nightly merchandise restocking for morning opening and served up to 300 customers on holidays without errors. Implemented improvements in the payment system, reducing wait times by 18%.

Led a team of archivists in the digitalization of historical documents, implementing improvements that increased efficiency by 25%.

Cleaning and maintenance of rooms, restocking of amenities, changing of linens, and reporting of maintenance needs; noted for efficiency, discretion, and attention to detail.

Cleaning and tidying of rooms and common areas, changing of sheets and towels, restocking of supplies, and reporting of defects.

Customer service, collaboration in inventory, and quality control.

Managed purchases, sales, and change control in a passenger store, increasing net profits by 25%. Identified consumption patterns and negotiated exclusive promotions with transporters, increasing customer traffic by 40%. Documented every entry and delivered base reports for reinvestment decisions.

Responsible for strategic sourcing of domestic supplies for three family homes, managing purchases in wholesale markets, price control, and internal logistics. Developed a storage system that prevented shortages during transport crises, coordinated cleaning, repairs, and cooking in high-turnover environments, and trained temporary replacements, maintaining operational continuity.

Support in dish and salad preparation, area cleaning, and dishwashing.